skip to main content

FAQ & Contact Us

SONIC Order Ahead
I’m getting a “Something’s Not Right” error when I try to place my order. What’s not right?

This means the drive-in either doesn’t have the item you selected in stock or there is a technical issue. Try removing items or customizations from your order to see if it works.

How do I get Order Ahead in my app?

Make sure you are using the latest version of the Sonic app from the Apple App Store and Google Play Store. When prompted, allow the Sonic app to access your device location to find Sonic Drive-Ins near you that support Order Ahead.

Why can’t I order Pickle-O’s (or other regional items) in the app? I order them at my drive-in all the time.

The menu in the app is a limited menu containing only items that can be ordered at any SONIC Drive-In location across the country that supports Order Ahead.

Why aren’t there prices on the items in the app? I don’t want to wait until checkout to see how much everything costs.

Prices of menu items vary by drive-in location. We’re presently working on a way to provide pricing before you add an item to your cart.

I have a printed coupon. Can I apply it to an Order Ahead order?

Printed coupons can’t be redeemed in the app. You will need to place your order at the drive-in to use the coupon.

How do I add packets of condiments like ketchup or salt to my order?

You can add sauces to your product when customizing, or add packets of condiments at the bottom of each product page. You can also add condiments separate from a product from your cart. Or press the Red Button when you arrive to pick up your order and a Carhop will bring condiments with your order.

How does Order Ahead work?

Order Ahead is now available at Sonic Drive-Ins around the country! With the Sonic app, you can browse the menu, customize your order, and add items to your bag. You can then pay for your order using a credit card or a Sonic gift card, then select a pick up time. When you arrive at the store to pick up your order, pull into a stall and use the app to check in. Your order will be delivered soon!

I placed an order in the app, but I realized I won’t be able to pick it up. Can I cancel my order?

Yes, you can cancel your order up until 5 minutes before your selected pick up time. In the app, tap on the red button with the bag icon and then tap on View Order. That will open your order details page. Scroll to the bottom and find the Cancel Order button.

I’m trying to order an item or a modification that the app doesn’t have.

With 1.3 million drink combinations and many customizable food choices, we may not have the exact item that you’d like to create shown on the app. Some items will need to be ordered at the drive-in without the app until we make that item or option available. We’ve built in some popular ways to customize and will add more options regularly.

How do you order Extra Mustard?

To order Extra Mustard, hold down the Mustard icon. Tapping once will add or remove Mustard, depending on if it’s already on the product you have selected. Holding down the Mustard icon will open up a menu that lets you order Easy Mustard or Extra Mustard. This works the same on many items that allow Easy or Extra modifications. Easy and Extra are not available on all items, but we are working towards adding those in future updates. Selecting Extra may cost more for some items.

I placed an order in the app and set the time to NOW, but I realized I won’t be able to pick it up now. Can I cancel my order?

No. Once we send the order to the kitchen, the food has been made. You can no longer cancel the order or receive a refund.

Why doesn't my local drive-in support Order Ahead?

Order Ahead is now available at almost all Sonic Drive-In locations around the country. If it’s not there yet, it should be at your local drive-in soon!

Do I need to give the app access to my location?

Yes, the app needs access to your location to enable Order Ahead. If you don’t want to provide location access, you can always call a drive-in to place an order without using the app. Drive-in phone numbers can be found in the Find A Location section of the app.

How do you order Easy Ice?

To order Easy Ice, hold down the Ice icon. Tapping once will remove ice. Holding down the Ice icon will open up a menu that lets you order Easy Ice or Extra Ice. This works the same on many items that allow Easy or Extra modifications. Easy and Extra are not available on all items, but we are working towards adding those in future updates.

Can I have someone else pick up my Order Ahead order for me?

Yes. Just tell them to push the red button when they arrive at the specified time and give the Carhop your name. The Carhop will be able to look up your order.

How do I use up the balance on my gift card with Order Ahead?

Now that you can use a credit card to pay for your Order Ahead orders, you may have a small balance left on your gift card. You cannot use multiple payment methods for Order Ahead orders today. But you can use up the remaining balance on your gift card by using Sonic Pay to pay for an order at the store. Place your order at the store the old-fashioned way, and check in using the Pay tab in the app. Once you’re checked in, scroll down to Payment Method and uncheck the green Reload checkbox. This will let you pay the remaining balance of your card toward your order, but not require you to reload your gift card. You can then pay for the rest of your order total at the store by swiping a credit card or using cash.

The app is telling me an item is not available at this drive-in when I check out. Why is it listed as an option if I can't order it?

Anything you can order in the app should be available at every drive-in. However, sometimes drive-ins remove or adjust items. When this error occurs, we will work with the drive-in to resolve it.

Why can’t I get a half-and-half drink? I always order it that way at the store.

We know SONIC guests love to order this type of custom drink combo. We are working on options to allow this type of customization. For now, try using flavor add-ins or fruit add-ins to make your drink your own.

If I order during a promotional time period (Examples: Morning Drink Stop, Happy Hour, Half Price Shakes After 8, Wing Night In America) do I still get the discount in the app?

Yes. Discounts applied during promotional time periods are applied at the time you place and pay for the order, not at your selected pick up time.

Why can’t I order the new item I see on the commercials?

The menu in the app is a limited menu containing only items that can be ordered at any SONIC Drive-In location that supports Order Ahead.

Why can’t I place an order after 11:00pm? I know this drive-in is still open later than that.

Order Ahead is only available from Stall Open to Stall Close time, which is variable by drive-in.

Why can’t I just use a credit card to pay?

You now can! If you already have a credit card on your account from loading your gift card, you can use that card. Or you can add a new credit card to your account. We’re also working on letting you pay with Apple Pay and Google Pay soon!

What if I am not satisfied with my order?

Please push the red button and ask to speak with a manager who can assist with correcting your order.

Can I apply text offers to Order Ahead orders?

No. Text offers are not available in Order Ahead orders.

SONIC Mobile App
Recipient cannot redeem a mobile gift

Ask the gifter to remove the credit card on file, add it back, and send it again.

My local drive-in does not accept mobile payments

At this time, not all drive-ins can accept mobile payments.  To find the nearest location accepting mobile pay, please check out

I forgot my password

Open the SONIC App

Tap the circle with the silhouette in the lower left-hand corner of the screen

Select “Sign In” below “Already Have an Account?”

Select “Forgot your password?” and enter the email address associated with your MySONIC account

Check your email - don't forget to check your junk or spam folders if you don’t see it in your main inbox

Click the reset link

Reset your password - please note that you must choose a new password that you haven’t used before

Open the app and log in with your new password

I did not receive the free slush download reward.

The Free Medium Drink or Slush app download reward is no longer offered.

Google Pay
Will I earn my credit card rewards when I place an order using Google Pay?

Refer to for additional information about deals, offers & rewards for Google Pay.

What is my default card used for Google Pay?

Refer to for more information on setting your default payment method for Google Pay.

What phones are compatible to use Google Pay?

Refer to for more information on supported devices for Google Pay.

Is using Google Pay secure on the SONIC app?

Yes. Google Pay is a very secure method of payment. Neither Google nor your device sends your actual payment card number to the app. You can read more about how Google Pay works with apps here.

Apple Pay
Will I earn special SONIC discounts or rewards for using Apple Pay to place an order?

We may offer special temporary promotional discounts or rewards for using Apple Pay to pay for your order. Customers can text JOIN to 876642 to receive exclusive SONIC offers via text message, subscribe to MySonic News and Rewards to    receive SONIC promotional emails, and should make sure push notifications are enabled in the profile section of their SONIC app. Not all carriers covered. Message & data rates apply. Consent not required/condition for purchase. You may receive up to 10 auto-  dialed messages/month about exciting offers and other promotional information.  Text HELP for help. Text STOP to stop (confirmation text will be sent) or email [email protected]

Can I change my default card through the SONIC app for Apple Pay?

Yes. You can select a different card using the Apple Pay modal that appears when you get to the payment step.

If you have multiple cards in your Apple Pay wallet, you can tap on your card to switch to another card.

We do not store your default card so if you select a different card using Apple Pay, you will need to select that card every time or change  that card to your default card in your Wallet & Apple Pay settings.

Does SONIC charge any additional fees to use Apple Pay to pay for an order?


Can I use my Apple Watch to place my order using Apple Pay on the SONIC app?

No. Apple Pay in the Sonic app is only available for placing Order Ahead orders today and does not use the physical payment method of Apple Pay that allows you to tap your phone or watch to pay.

Will I earn my credit card rewards when I place an order using Apple Pay?

Yes. According to Apple, when you pay using Apple Pay, you'll continue to get the rewards, benefits, and security that your credit, debit, or prepaid card provides.

What is my default card used for Apple Pay?

The first card that you add to your Apple Wallet is your default card.

You can change that in your device settings under Settings > Wallet & Apple Pay.

What phones are compatible to use Apple Pay?

List of compatible devices:

How to set up Apple Pay:

Is using Apple Pay secure on the SONIC app?

Yes. Apple Pay is a very secure method of payment. Neither Apple nor your device sends your actual payment card number to the app.

You can read more about how Apple Pay works with apps here.

Promo Codes
Can I use more than one Promo Code in my order?

Only one Promo Code is valid at a time.

Can I use a Promo Code and redeem a Reward in the same order?

SONIC Rewards and Promo Codes cannot be combined for redemption.

Where do I find Promo Codes?

Promo codes are promoted via email, text, push notifications and other marketing communications. You can text SONIC to 876642 to receive exclusive deals and the latest news from SONIC or can download the SONIC App and create an account to opt-in to promotional emails and push notifications.

By signing up via text you agree to receive recurring automated promotional and personalized marketing text messages from Sonic at the cell number used when signing up. Reply HELP for help and STOP to cancel. Msg frequency varies. Msg & data rates may apply. View Terms & Privacy.

What do I do if my Promo Code isn't working?

If a promo code is not working, it is most likely invalid at the time of use, or the appropriate offer qualifications have not been met. You should refer to the marketing communication they received and confirm valid dates, locations, and required purchases. If everything appears to be accurate, please refer to customer service for further assistance 1-866-OK-SONIC or 1-866-657-6642.

Do Promo Codes expire?

Promo Codes DO expire. Marketing communications (email, text, push notifications, etc.) will include the valid dates for the promo codes.

Can I buy stock in SONIC?

No. Sonic is part of the Inspire Brands family of restaurants and is not a publicly traded company.

Does SONIC franchise its restaurants?

Yes, ninety-five percent of SONIC's more than 3,600 drive-ins are owned by local business men and women. We believe that equity-involved owners make the best operators and will provide a memorable experience for our customers. You can learn more about becoming a franchisee here

Where are your headquarters located and how do I contact you?

SONIC, the Inspire Brands Oklahoma City Support Center, is located at: 300 Johnny Bench Drive, Oklahoma City, OK 73104, (405) 225-5000. Our hours are 8:30 a.m. to 5:30 p.m. Central Time. If you have a restaurant-specific issue or question, call our Customer Satisfaction Team at (866) 657-6642 or email us your question at

Food & Nutrition
Is nutrition information available?

Yes. We believe customers can make the best decisions for their individual needs when they have information. SONIC provides a great deal of choice enabling each customer to create a meal for their specific dietary needs. You can find nutrition information on all of our permanent menu items by visiting here and in Español here. For allergen information click here.

Is SONIC SPARK available?

SONIC has decided to discontinue the SONIC SPARK brand as of May 1, 2015.

I have a suggestion for a new product?

While we appreciate your interest, we do not accept unsolicited ideas for new products, services, advertising concepts or promotions. Instead, we rely exclusively on our employees and contracted agencies for these efforts. Therefore, it is possible that an idea that is the same as or similar to your suggestion has been or is being considered or is already in the development process.

Are recipes available for the items on your menu?

We appreciate how much our customers love SONIC food, however, our recipes are proprietary and considered trade secrets.

History & General Info
New location suggestions

We continue to expand across the country with the goal of being convenient to all of our customers. Please know that our Real Estate team is busy scouring the country for the best possible SONIC locations. While many sites are considered each year only a portion of them open as a new SONIC location.

How do I find a SONIC in my area?

Go to our Restaurant Locator then you can enter your zip code, your city/state or your address. If you allow it, we will find your nearest SONIC using your current location.

How many SONIC locations are there?

There are more than 3,500 SONIC restaurants in 46 states. Visit our Restaurant Locator for more information.

When and where was SONIC founded?

SONIC’S history can be traced back to 1953 and a small root beer stand called Top Hat in Shawnee, Oklahoma. In 1959, after successfully operating a handful of Top Hat locations, Troy Smith and partner Charles Pappe christened the existing locations SONIC, a good match for their slogan, “Service at the Speed of Sound.”

What are your restaurant hours of operation?

Our minimum hours of operation are 6 a.m to 10 p.m. Most SONIC locations are owned by independent franchisees, and we feel they are best able to set the appropriate hours for their local SONIC. Please check with your local SONIC for its hours.

Why are SONIC commercials aired in my area yet there are no SONICs around?

With locations in 46 states we do utilize national TV advertising. This means markets across the country see our advertisements; even those where we have not yet arrived. We know that the footage of our delicious food may make you hungry, please know, it's not our intent to tease you. With national advertising it's just not possible to limit the advertising to markets with actual locations.

Fundraising & Charity
Does SONIC support community functions and charities? If so, how do I request support?

Sonic Corp. and the franchisees that operate SONIC drive-ins are proud members of our community. This pride is demonstrated daily at every drive-in by offering quality food, friendly service and job opportunities for local residents. Locally, our independent franchisees support many charitable causes through sponsorships, fundraisers and events. If you are seeking support for your local non-profit, you may wish to contact the owner of your local SONIC. Donations and/or other means of support are given at the discretion of the independent franchisee. Nationally, SONIC is focused on education and the arts within our home state of Oklahoma. While there are many worthy charitable organizations, we believe we are most effective when we focus our national support on limited causes, in this case arts and education in Oklahoma. Because of this, SONIC is unable to consider other requests for assistance. For criteria, details and procedures of our giving efforts please visit our Community page.

What animal welfare standards does SONIC have in place?

While SONIC is a restaurant company, and as such, does not raise, handle, own, transport or process animals we believe that handling animals in a manner that is humane is an important responsibility and quite simply, the right thing to do. The foundation of SONIC’s animal welfare program is based on a comprehensive third-party audit system for beef, poultry, and pork processing plants. These systems are based on credible scientific animal behavior research and consist of specific technical standards for animal treatment including a detailed set of guidelines for measuring compliance. To guide us, we work closely with experts and industry groups such as the American Meat Institute, the National Chicken Council and the National Pork Board. We work with our suppliers and others in our industry in an effort to raise the bar on animal welfare standards. One reason why we’re a member of the National Council of Chain Restaurants (NCCR) is to work with our industry and suppliers in our combined commitment to animal welfare.

Does SONIC offer scholarships?

SONIC is an avid supporter of education and the arts. Our specific focus is on supporting educational opportunities in the state of Oklahoma where SONIC is headquartered. In addition, our award winning Limeades for Learning® program has impacted thousands of students across the nation by providing needed supplies and tools needed by teachers to further student education. We do not provide support to individuals, only to non-profit groups aligned with education and/or the arts.

Gift Cards
What should I do if I lose my gift card?

Always protect your SONIC card as if it were cash. If you lose your card, call us at (877) 828-7868. Please have your 16-digit card number and proof of purchase available when calling.

Do gift cards ever expire or decline in value?

Your SONIC card never expires or decreases in value.

How do I buy a gift card?

Both physical and eGift cards can be purchased online by visiting Physical gift cards are also available for purchase at any SONIC location.

Can I reload an existing gift card?

Yes, you can reload at or at your local Drive-In.

Can I mail a gift card to another person?

Yes, you can mail SONIC cards to any U.S. address when you purchase online at

How can I use my SONIC gift card?

SONIC physical gift cards can be redeemed at a participating Drive-In location or loaded into the SONIC Mobile App to be used for App orders. SONIC App eGift Cards can only be redeemed through the App and may not be used directly at Drive-In locations.

Can gift cards be purchased in bulk?

Yes, registered businesses can receive a 10% discount on orders of $500 or more if they order through our Inspire Brands Corporate Gift Card Program (approval required). Visit to register for an account.

MySONIC Account
Who do I contact for help with MySONIC Account?

Please call (866) OK-SONIC for help with your MySonic Account.

SMS Program
What are SONIC Drive-In Alerts?

SONIC Drive-In Alerts are SMS and MMS messages that provide special offers and additional sales information.

How do I sign up for SONIC Drive-In Alerts?

Sign up for SONIC Drive-In Alerts by texting SONIC to short code 876642. By subscribing, customers will get special offers and additional sale information. Message frequency varies. SONIC Drive-In alerts are not mobile spam.

Is it free?

Although all SONIC Drive-In messages are complimentary, message and data rates may apply. Depending on your text plan, you may be charged by your carrier. Customers are not required to opt in (directly or indirectly) as a condition of purchasing any property, goods, or services.

What if I want back in?

You can start receiving SONIC Drive-In Alerts again by texting in START to the short code 876642 or by following any of the steps outlined in the above section: How do I Sign Up For SONIC Drive-In Alerts?

What if I don’t want to receive any more SONIC Drive-In texts?

To stop SONIC Drive-In texts, simply text STOP to the short code 876642. You will receive one final text message confirming your decision to unsubscribe.

Contact Us

We’re here to help. Have a question or suggestion about your experience at a SONIC® restaurant or online order? Submit feedback below.